You're probably right about the default response. The gate agent somewhere like Southwest is more likely to get in trouble for giving away too much free stuff t

You're probably right about the default response. The gate agent somewhere like Southwest is more likely to get in trouble for giving away too much free stuff than too little. I already check HN when a big web service is down. The time has come where we should check HN if our airline/train/public service is down too!