I don't believe the customer service people knew what had happened. They were chatting about how there was a "service disruption" and that it was from "American

I don't believe the customer service people knew what had happened. They were chatting about how there was a "service disruption" and that it was from "American Airline's system" not theirs so it was "out of their control". Maybe they were just trying to get the blame off of them, but they definitely weren't telling people flights were being cancelled. I really think they were in the dark and I speculate (tell me if I'm wrong) the default response is to admit no fault until someone higher up says to. What I really don't like is that I didn't receive any notification about any of this. No email or text or phone call from Southwest or the travel agency. Had I checked HN I would have found out before returning the rental car.