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Can't say anything good about AirCanada and refunds. Had my flight rescheduled due to covid (and changed from direct to one-stop) so they offered me to cancel w
by axelthegerman 5y ago
Can't say anything good about AirCanada and refunds. Had my flight rescheduled due to covid (and changed from direct to one-stop) so they offered me to cancel with full refund. Did that and they only refunded one of the two tickets. Then they refused to do anything for 90 or days or so. Then still claimed they refunded both. Ended up having to involve our credit card company. They told us they usually don't refund airline tickets but in this case the found the airline clearly in the wrong.
Glad they're now getting fined for this. Cheers from BC, Canada
- culopatin 5y agoDid they actually refund you like they initially said or they gave you a voucher? When I initiated the process I was offered either a refund or miles. I chose refund. Only after accepting that, they showed it wasn’t actually a refund, it was a VOUCHER. Not only it was a voucher instead of my money back, but it would then take them 4 months to process it and my money was in a limbo. Now they are offering the money back, but they are again taking months to keep your money in a limbo between voucher and actual money. I can’t say other airlines offer a better experience though, they are all scammy in the same way.
- axelthegerman 5y agoActually got a refund but was worried it would just be a voucher. Agree though that most airlines are scammy like that and also have to say I wouldn't want to be in their position with COVID