"He said the airline has refunded more than $1.2 billion to eligible customers with refundable fares whose travel was impacted by COVID-19." (emphasis mine) B

"He said the airline has refunded more than $1.2 billion to eligible customers with refundable fares whose travel was impacted by COVID-19." (emphasis mine) But that's exactly the point. If I buy a non-refundable flight, which is cancelled by the airline, then the airline cannot honor the contract and owes me my money back if they cannot provide an acceptable alternative. Supplying me with useless and expiring credit just doesn't cut it. Claiming that they have refunded all refundable tickets is disingenuous, at best. And I really hope that they get whacked by the DOT for that. It also gives me pause to ever considering buying a ticket with such a customer hostile company.