> You're saying that from the perspective of someone who's not currently stranded at an airport. I'm saying it from the perspective of someone who has been str

> You're saying that from the perspective of someone who's not currently stranded at an airport. I'm saying it from the perspective of someone who has been stranded at an airport. It's very easy to chill tf out for a while and wait in line for a while at the service desk to see what you've got to work with. You're not dying, it's not literal fight or flight. You're just stuck for a while. > Your points are valid, but I think the irony is your expectations aren't reasonable. I don't think it's reasonable to scream at service reps, which I guarantee will happen to nearly every single Southwest rep today. I've seen it so many times. And it's the people who are confused why the customer service lines are jammed, those who are irrational, who are more likely to be the screamers. That's mainly who my comment was directed at.