> they assume (probably incorrectly) that they will do better when talking to a human. Anecdotally, it has worked enough times for me to call/talk to an agent

> they assume (probably incorrectly) that they will do better when talking to a human. Anecdotally, it has worked enough times for me to call/talk to an agent vs dealing with the automated suggestion system. Just don't be a jerk. One automated system gave me a next flight of the following day. Spoke to an agent and was rerouted through another hub and only delayed by two hours overall. In another case, a delayed flight caused me to miss my connection. Was officially told that I was out of luck and would have to wait (as were the jerks who asked) for the morning. I went and got a seat on the plane out that night.