The retail veneer is a powerful edifice. Folks that don't have any experience with building or operating or manufacturing things at scale really have no concep

The retail veneer is a powerful edifice. Folks that don't have any experience with building or operating or manufacturing things at scale really have no conceptual footing on just how difficult it is. As a result, at least in my opinion, there's no reservoir of empathy to tap when things don't go according to plan.