5 ms·

Hope they recover quickly. Southwest, in my experience, is the local (US) airline with the best customer service by far. And one of the best in the world.

• mrandish 5y ago
  Having flown SouthWest hundreds of times, their performance is quite good when things work. However, in my experience, when things fail their performance suffers worse than several other airlines. It think it's because they intentionally run their systems to maximize efficiency which means less resilience to unexpected failures. Years ago, they compensated for this with generally lower prices. However, in more recent years, I've noticed their pricing isn't nearly as advantageous compared to competitors. Yes, if you're one of the first 20% to book a flight six weeks in advance, and can accept little flexibility in terms, and are willing to go at a less desirable time, there are still deals to be had. But in any other scenario I've found United, American, Delta, etc to sometimes actually be cheaper, which was previously rarely the case.
  • tyingq 5y ago
    A mostly point to point flying network is also harder to recover than a mostly hub and spoke one.
  • dhosek 5y ago
    They also have slightly more legroom than United, American, Delta, etc. That alone is enough for me to pick SW when I have a choice.
• syshum 5y ago
  I will never like their boarding process, soo much like cattle driving for me