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I've been an early user of AirBnb since they first introduced themselves on this site. And prior to that I was a couchsurfing host, and occasional guest. I've
by yardie 5y ago
I've been an early user of AirBnb since they first introduced themselves on this site. And prior to that I was a couchsurfing host, and occasional guest.
I've had relatively few problems with Airbnbs. Usually the worst I'd get would be the host flaking out and cancelling the reservation days prior to my trip. CS reps were pretty good about rebooking me in similar places for the same price. If you don't know events the price goes up the closer the date arrives. A host that cancels on you can cost you hundreds of dollars in higher charges. I've never had a hotel cancel my reservation to upcharge me down the line.
A memorable one was where we booked a Airbnb for my family. The hosts lived there with her pets and I'm allergic to cats and dogs. I reached out to Airbnb and the host and we were basically sent packing. Since it was a small town there were few places to go except a small, 1-star hotel [0] under partial renovation.
One of the things I found was even with its billions in valuation they didn't have anything in place for these delivery problems. When Airbnb ran out of Airbnbs they couldn't fix that. When Hyatt runs out of rooms they send you to Hilton.
[0] they have 2-stars now! post renovation
- ThePowerOfFuet 5y agoWere the pets not declared on the listing? If they were, then why did you book it anyway?
- jobigoud 5y ago> The hosts lived there with her pets and I'm allergic to cats and dogs. I reached out to Airbnb and the host and we were basically sent packing. What else could have happened? If you have special needs you should send a small message to the host prior to booking to confirm it's compatible.