The problem has been fixed by a software update or some change I did not perform. If a company wants me to use a chat service or forum to solve my problem, they

The problem has been fixed by a software update or some change I did not perform. If a company wants me to use a chat service or forum to solve my problem, they should direct me there and/or maintain that service. I contacted them directly to their support service, which should be trained to deal with questions, not push them into the abyss. While I appreciate your feedback I think it's a band-aid to the problem. There's nothing wrong with saying: "We have found that your problem is common and are working on a solution. We will reach out in a few weeks once this has been resolved." Then the company can gather like problems and triage for later resolution. I mean really sometimes it seems like companies act like support is a mystery and they have the first buggy product ever on the market.