This is starting to change in the UK as the proportion of customers ordering online keeps increasing, for example Tesco have started setting up "Dotcom centres"

This is starting to change in the UK as the proportion of customers ordering online keeps increasing, for example Tesco have started setting up "Dotcom centres": https://www.tescoplc.com/news/2013/tesco-opens-sixth-grocery-dotcom-centre/ https://www.tescoplc.com/news/2013/tesco-opens-sixth-grocery... (of course that's best of both worlds, fulfil from your existing stores until the demand justifies a dedicated centre)