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Not with my money. You taking my money without specifically asking means that I will never, ever do business with you again. (And that I'll specifically warn ot
by samdk 15y ago
Not with my money. You taking my money without specifically asking means that I will never, ever do business with you again. (And that I'll specifically warn other people against dealing with you.)
"It's better to ask forgiveness than permission" is not a universal truth to be applied to every aspect of startups/tech work. It is often a good idea when there's a lot of bureaucratic red tape and/or you need to get approval from other people about things. This is a very different situation: you're charging your customers ~4x more than they originally paid for something automatically. Are there other companies that do this sort of thing? Sure. Maybe it makes sense financially, but it's not a good way to treat your customers.
- elehack 15y agoI might generalize that to say that "better to ask forgiveness than permission" just doesn't apply to customer relations.