3 ms·
What a quality answer! I get very poor quality support from Stripe's live chat, but the professionalism and helpfulness on HN from Stripe people like you and Ed
by newsbinator 5y ago
What a quality answer! I get very poor quality support from Stripe's live chat, but the professionalism and helpfulness on HN from Stripe people like you and Edwin is beyond reproach, that's for sure.
- gip 5y agoThat is an interesting data point. In my case the support I got from Stripe over the years (email, chat, IRC, ...) has been consistently stellar. Are you in the US?
- newsbinator 5y agoI'm not in the US. Typically I use live chat during European evening hours, and I often get agents with upper-intermediate English skills, who miss the crux of my question or who are completely unfamiliar with Stripe's own dashboard or services. Not even on an API-level. Simply on a "here's a thing that Stripe has and here's something it can do" level.