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I like their articles, but I can’t recommend the Economist after attempting to cancel my subscription the last time I had one. It took me over an hour of diggin
by atty 5y ago
I like their articles, but I can’t recommend the Economist after attempting to cancel my subscription the last time I had one. It took me over an hour of digging through the website, and then phone calls where they tried to up-sell me, side-sell me, every-way-sell me on discounts and different packages no matter how many times I said I just wanted to cancel my account. It’s possibly the worst experience I’ve ever had cancelling something.
- ngngngng 5y agoJust use a privacy.com card and cancel the card when you're done with the subscription. I agree that it's trash to have to do something like that, but it's a pretty easy solution.
- JAlexoid 5y agoYou do realize that people that manage the subscriptions aren't the same that write the content, right?
- cwkoss 5y agoIf you can't opt out of one but not the other, is this distinction meaningful?
- JAlexoid 5y agoYes. Substance is critical here. Arguing that Economist is bad, because it was complex to cancel your subscription (I see a massive button on my account page) is like arguing that a restaurant is bad, because they don't accept gold coins as payment.