I just don't get why people are so obsessed with customer feedback in advance of shipping, because it is usually useless. People are fickle, insensitive, and ge

I just don't get why people are so obsessed with customer feedback in advance of shipping, because it is usually useless. People are fickle, insensitive, and generally don't know themselves as well as they think they do. They are quick to say they would or wouldn't use something without any real thought because talk is cheap (free in fact) while their money is not. This seems to be the same phenomenon driving entrepreneurs to build products that are deemed totally useless once they are out in public- they don't know themselves or the perceived problem as well as they think they do. They think they would use their own product, but start building before really trying to understand the pain point and figuring out why it exists and how it came to exist. I think the best way to approach a startup is the Steve Jobs method of building something that you yourself really wish existed. Much easier said than done for sure, but who ever said building a successful business is easy? If you have a vision for something, it is impossible to translate to a customer in any meaningful way short of actually building a version of it and trying to sell it to them.