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The automaker does not believe sensitive information is involved in Canada. I guess it's just coincidence within an hour of reading about this I got a phone ca

The automaker does not believe sensitive information is involved in Canada. I guess it's just coincidence within an hour of reading about this I got a phone call claiming to be from my Canadian VW dealer looking to refund an amount they overcharged on labor the last time I had my car in. It was the most convincing scam attempt I've ever encountered. Caller ID matched the correct, local number for the dealer. The guy sounded enough like the service rep I dealt with the last few times to fool me, and knew to go by his nickname instead of the full name found on the invoice and email signatures. He sounded authentically embarrassed, and spoke with the right amount of "um's" and "ah's" you'd expect from a service guy. They knew exactly when I had my car in. The work had been complex and there were a number of billing adjustments made at the time, so I wasn't too surprised. I even thanked him for his honesty for correcting it. Saying they didn't have my credit card on file, he offered to either leave the amount on file as a credit or take my card number to refund it immediately. He wasn't very pushy about which to choose, and to be honest it wasn't until he asked for my expiry date that I got more suspicious. Funny part is at one point I asked if he'd heard about the hack. It clearly caught him off guard, and after a long pause he was like "No... there's been no official word on that yet". I called the dealership right afterward, and the receptionist said she hadn't heard about it either and acted as if it would be totally normal for him to collect my credit card information (oops). Still wary, I reached out to him by email - and got confirmation it wasn't him, and that they're working with law enforcement. Obviously I canceled my card. I can't help but wonder if the hackers might have gotten away with it had they gained control of their email as well. I can't imagine how many people are falling victim to this scam as you read this, and wonder if other dealerships are being similarly targeted. VW really has to step up their messaging.

axiosgunnar 5y ago
Spooky story! One thing I cant stop thinking about is... aren‘t credit cards incredibly insecure? I assume we are currently stuck with them for legacy reasons, right? Aren't things like authentication tokens or whatever „solved“ issues? Like, I have never heard of similar attack vectors for PayPal or Stripe? Or do I have a logic error in my thinking and all payment systems will always have attack vectors similar to stealing a number?
- iJohnDoe 5y ago
  Up until the very end I figured you missed out on a legit credit. Pretty impressive if they were that convincing. It’s not easy for fly-by-night hackers to makes calls like that and sound remotely convincing. They are putting in some effort. Receptionists at car dealerships rotate more often than toilet paper. The only ones that might have an idea of anything going on at a car dealership is the service manager, sales manager, and owner. Even then it’s a crapshoot.
- ericmay 5y ago
  > One thing I cant stop thinking about is... aren‘t credit cards incredibly insecure? Yes but by and large the fraud isn’t your burden, it’s the banks. So you can push the onus of security on them. Getting a new card to replace your compromised one is quick and easy, and you can do things like lock the card from use from banking mobile apps. The banks also do some analysis for fraud prevention. If you spent $5 in Ohio and an hour later in Mumbai they’d know it’s fraud b/c you can’t travel there that fast. Or if you never buy jewelry and try to buy some your card may be declined even if it’s a legit purchase. But overall specifically in the case of credit cards I’ve found that I just don’t care about the security and it’s up to the issuing institution to figure out. Debit cards on the other hand are much more sensitive because it may take time to get cash back and you may have to fight the bank a little bit to prove you didn’t make a withdrawal. Meanwhile maybe you miss a car payment because your account was emptied. Long story short, always always always* use a credit card for day-to-day purchases, if not for the cash back or points but for the security as well. * obviously there are times where using a debit card makes sense but they are rare and specific.
- toomanybeersies 5y ago
  Yes, credit cards are insecure. But it's also relatively easy to do a chargeback. > Or do I have a logic error in my thinking and all payment systems will always have attack vectors similar to stealing a number? If you have a secret number, that secret number can be stolen, whether by hacking your computer or beating you with an alkathene pipe. A secret key for a bitcoin wallet is fundamentally no different to a credit card number, it's just a larger number. The key difference though is that with a credit card, when my secret number is no longer secret, I can repudiate any transactions with a chargeback, and recover my lost funds (technically, the bank is writing off my debt, but same same).
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shiftpgdn 5y ago
More likely in this case the individual dealer was compromised. It’s been a few years and I doubt much has changed but smaller to mid sized dealer IT networks are an an absolute dumpster fire. No one at the dealer wants to put money into something that isn’t directly adding to profit. Plus the computer skills of the average employee are at the bottom of the barrel.
- roystonvassey 5y ago
  Plus traditional OEMs are locked in waterproof contracts with dealers that pretty much prohibits any integration/optimisation of systems, changes of sales processes etc. With most OEMs now going the direct sales way, there are lot more of these tussles to come. One of the reasons why Tesla is able to scale so fast (and of course they’re a much more nimble OEM)

axiosgunnar 5y ago

Spooky story! One thing I cant stop thinking about is... aren‘t credit cards incredibly insecure? I assume we are currently stuck with them for legacy reasons, right? Aren't things like authentication tokens or whatever „solved“ issues? Like, I have never heard of similar attack vectors for PayPal or Stripe? Or do I have a logic error in my thinking and all payment systems will always have attack vectors similar to stealing a number?

iJohnDoe 5y ago
Up until the very end I figured you missed out on a legit credit. Pretty impressive if they were that convincing. It’s not easy for fly-by-night hackers to makes calls like that and sound remotely convincing. They are putting in some effort. Receptionists at car dealerships rotate more often than toilet paper. The only ones that might have an idea of anything going on at a car dealership is the service manager, sales manager, and owner. Even then it’s a crapshoot.
ericmay 5y ago
> One thing I cant stop thinking about is... aren‘t credit cards incredibly insecure? Yes but by and large the fraud isn’t your burden, it’s the banks. So you can push the onus of security on them. Getting a new card to replace your compromised one is quick and easy, and you can do things like lock the card from use from banking mobile apps. The banks also do some analysis for fraud prevention. If you spent $5 in Ohio and an hour later in Mumbai they’d know it’s fraud b/c you can’t travel there that fast. Or if you never buy jewelry and try to buy some your card may be declined even if it’s a legit purchase. But overall specifically in the case of credit cards I’ve found that I just don’t care about the security and it’s up to the issuing institution to figure out. Debit cards on the other hand are much more sensitive because it may take time to get cash back and you may have to fight the bank a little bit to prove you didn’t make a withdrawal. Meanwhile maybe you miss a car payment because your account was emptied. Long story short, always always always* use a credit card for day-to-day purchases, if not for the cash back or points but for the security as well. * obviously there are times where using a debit card makes sense but they are rare and specific.
toomanybeersies 5y ago
Yes, credit cards are insecure. But it's also relatively easy to do a chargeback. > Or do I have a logic error in my thinking and all payment systems will always have attack vectors similar to stealing a number? If you have a secret number, that secret number can be stolen, whether by hacking your computer or beating you with an alkathene pipe. A secret key for a bitcoin wallet is fundamentally no different to a credit card number, it's just a larger number. The key difference though is that with a credit card, when my secret number is no longer secret, I can repudiate any transactions with a chargeback, and recover my lost funds (technically, the bank is writing off my debt, but same same).

deleted 5y ago

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shiftpgdn 5y ago

More likely in this case the individual dealer was compromised. It’s been a few years and I doubt much has changed but smaller to mid sized dealer IT networks are an an absolute dumpster fire. No one at the dealer wants to put money into something that isn’t directly adding to profit. Plus the computer skills of the average employee are at the bottom of the barrel.

roystonvassey 5y ago
Plus traditional OEMs are locked in waterproof contracts with dealers that pretty much prohibits any integration/optimisation of systems, changes of sales processes etc. With most OEMs now going the direct sales way, there are lot more of these tussles to come. One of the reasons why Tesla is able to scale so fast (and of course they’re a much more nimble OEM)