That's a meaningless statement. Putting the customer first is how companies provide value and grow. Obviously the need to capture that value and create profit b

That's a meaningless statement. Putting the customer first is how companies provide value and grow. Obviously the need to capture that value and create profit but every trillion-dollar company today is only that successful by giving the people what they wanted. What you're missing in this discussion is that these companies are so large and powerful, and their services so critical to 100s of millions of people, that the situation has changed.