Even if the person in the video call doesn’t have an ID, the IT support person could: - compare the person with an ID on file - invite the manager or a collea

Even if the person in the video call doesn’t have an ID, the IT support person could: - compare the person with an ID on file - invite the manager or a colleague of the person into the call to confirm - ask for PII (birthdays, address) that are on file I assume someone assuming the identity is more reluctant to show themselves on video. Furthermore being asked PII they are likely not as prepared.