I'll offer an illustration. We sell our SaaS at X. We have a customer that needed stronger SLAs and servers located in Europe. They pay 8X and (I think) both si

I'll offer an illustration. We sell our SaaS at X. We have a customer that needed stronger SLAs and servers located in Europe. They pay 8X and (I think) both sides feel like they got a great deal. So to paraphrase Arubis, this is a business question,not a tech question. At what price point is the technical investment covered ?