4 ms·
Why would you be surprised that the TCS or Cognizant or Accenture customer support rep in Bangalore would care one iota about security? All they care about min
by thrower123 5y ago
Why would you be surprised that the TCS or Cognizant or Accenture customer support rep in Bangalore would care one iota about security?
All they care about minimizing Average-time-to-answer and Average-handle-time.
- jabroni_salad 5y agoSpeaking as a consultant, let me tell you that literally none of my clients over the past three years had a password reset authentication policy. Employee just calls IT, and they reset the pw on the spot with no checks whatsoever. Keep in mind that pretty much everyone hates passwords, and a lockout constitutes a work stoppage. Adding any additional friction is resisted at every level from the C-suite to the janitor. I try to mitigate it by proposing self-service workflows, and that's popular, but the IT hotline reset is incredibly difficult to get rid of.