You cut out the part in About where they hint at it being important here even. "But we go a step further, merging incredible on-the-ground support with app-base

You cut out the part in About where they hint at it being important here even. "But we go a step further, merging incredible on-the-ground support with app-based services for a seamless experience for all our guests" It sounds like across multiple timezones, with a tech stack that backs the business in a specific way, that downtime could be a problem and that it would reduce their offering, "seamless" and reliability for moving. If twitter goes down and you can't tweet, only really Twitter loses money and you can try again later. But if you're moving into an apartment you don't want to be standing outside trying to get the keys but the system is down. Edit: And you also don't want the service to tell you that you can't move in from 11am-1pm because of 'maintenance'