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They don't necessarily stop but they're...different, I would say. For one thing, if someone is grabbing your attention in the office for a "quick question", it'
by extr 5y ago
They don't necessarily stop but they're...different, I would say. For one thing, if someone is grabbing your attention in the office for a "quick question", it's easy to make a clean break from that interaction and move on. Verbal communication is just more efficient, and it's obvious when you have a legitimate conflict and need to move on from the conversation (On my way out the door, to lunch, to a meeting, etc).
It's also harder to get multiple "quick questions" at the same time, because in office people see when you're physically occupied. And it could be just me, but WFH I've noticed there is more psychological pressure to respond quickly to chats. Don't want people to think you're lounging off! A red "busy" indicator can mean a lot of things, in contrast to someone physically seeing you in conversation with your laptop closed in a meeting room.
In theory you should enforce boundaries "I'll respond to all questions after this virtual meeting is over" or "I have a firm cut off at 5PM and will not respond after that". But that becomes tough when leadership, who should be setting expectations on this stuff, breaks it's own rules and multi-tasks during meetings or has unrealistic availability. Definitely a cultural thing that heavily depends on your exact role and the organization norms.
TL;DR For "Zoom calls and text messaging" are not a drop in replacement for physically talking to someone, especially for people who spend a lot of their day having many small, ad-hoc conversations.