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Yup, I tell my teammates, fix the error, not the blame. I refuse to find who did wrong. After an initial hesitation, suddenly everybody jumps to it and solves t

• croon 5y ago
  Sometimes it's necessary to find who did something to find out what happened (maybe), but if the culture is good that's not a problem. I've had no issues admitting mistakes at my places of work, and vice versa: "This is what happened/I did, which led to this. We fix it this way. What can we do to prevent it/similar things happening in the future?". Edit: People do most things with good intentions and for hopefully good reasons. When things go wrong it's usually down to unforeseen interactions or second order effects (or brain farts), and/or a lacking review process. The person making "the mistake" is usually just the last person crossing a faulty bridge, and if it wasn't them it would've been the next person. It's not a problem identifying the person if everyone realizes we all want a sturdy bridge.
  • sn41 5y ago
    What you say makes sense in a good atmosphere. I work in a very toxic culture. Once people start blaming someone, their own blood boils with their rhetoric, and then it becomes a bitter fight. I see it as etiology vs. teleology - rather than thinking "how did we get here?" we think "how do we get out of here?" The two are interrelated, but the second somehow gets things moving, and reduces resentment in toxic workplaces.