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> It happens. You have people in this thread explaining they hit the spam button when unsubscribe has a confirm step, even if they know they signed up. This is

by croon 5y ago

> It happens. You have people in this thread explaining they hit the spam button when unsubscribe has a confirm step, even if they know they signed up. This is also not a user problem. I admit I haven't managed a newsletter, but if I would either sign up people that don't want to either through lying or dark patters, or make it hard for them to unsubscribe, meaning any step other than link click (and maybe a yes/no confirmation), then I don't expect not to be treated as spam.

snowwrestler 5y ago
I explain why a legit email program might have an unsubscribe confirm step here: https://news.ycombinator.com/item?id=27470090 https://news.ycombinator.com/item?id=27470090 It’s to solve a particular user problem.
- croon 5y ago
  I accounted for this in my comment. There's confirm steps and then there's confirm steps. When I want to unsubscribe from your newsletter you already know my address, I shouldn't have to enter it, I shouldn't have to list a reason (though by all means keep it as an optional), I shouldn't have to do more than one extra click. If you indeed meant a simple "Yes I'm sure" confirmation button, then I agree.
graeme 5y ago
You’re not paying attention to what you’re reading. The parent comment is saying some users will do this on all newsletters, even ones they signed ip for. We’re talking about newsletters that only add people who sign up after a double opt in. We still have to manage this user behaviour. Proactive pruning is the best tool that exists now. So we’ll have to figure out something new. One likely result is more paid newsletters and more moves to centralized platforms like substack which can deal with this.
- croon 5y ago
  > You’re not paying attention to what you’re reading. The parent comment is saying some users will do this on all newsletters, even ones they signed ip for. I was paying attention, I was commenting on specifically: > they hit the spam button when unsubscribe has a confirm step Even if I've signed up for a newsletter, if I have to jump through (varying degrees) of hoops to unsubscribe, you are spam.

by croon 5y ago

snowwrestler 5y ago

I explain why a legit email program might have an unsubscribe confirm step here: https://news.ycombinator.com/item?id=27470090 https://news.ycombinator.com/item?id=27470090 It’s to solve a particular user problem.

croon 5y ago
I accounted for this in my comment. There's confirm steps and then there's confirm steps. When I want to unsubscribe from your newsletter you already know my address, I shouldn't have to enter it, I shouldn't have to list a reason (though by all means keep it as an optional), I shouldn't have to do more than one extra click. If you indeed meant a simple "Yes I'm sure" confirmation button, then I agree.

graeme 5y ago

You’re not paying attention to what you’re reading. The parent comment is saying some users will do this on all newsletters, even ones they signed ip for. We’re talking about newsletters that only add people who sign up after a double opt in. We still have to manage this user behaviour. Proactive pruning is the best tool that exists now. So we’ll have to figure out something new. One likely result is more paid newsletters and more moves to centralized platforms like substack which can deal with this.

croon 5y ago
> You’re not paying attention to what you’re reading. The parent comment is saying some users will do this on all newsletters, even ones they signed ip for. I was paying attention, I was commenting on specifically: > they hit the spam button when unsubscribe has a confirm step Even if I've signed up for a newsletter, if I have to jump through (varying degrees) of hoops to unsubscribe, you are spam.