I can tell you it's been a total nightmare when family members have been phished and hacked. It's happened to grandparents on both sides of the family. One of

I can tell you it's been a total nightmare when family members have been phished and hacked. It's happened to grandparents on both sides of the family. One of them has learned and is still getting better, but the other has been trying for 20 years and computers are turning into a phobia for her. As everything moves online there is a non-trivial portion of the population getting shut out. Government services are moving online for the most part. Imagine not being able to help your grandkids with homework, or even do video calls during the pandemic, without a fear of losing your life savings. I don't like the dumbing down of browsers and the web, but I do believe we (computer professionals, etc...) have to find a way to solve this problem for everyone.