I have used Hotels.com to go to real hotels, and I never had an issue. The 10% refund they give makes it often cheaper than booking.com. Though I use booking.c

I have used Hotels.com to go to real hotels, and I never had an issue. The 10% refund they give makes it often cheaper than booking.com. Though I use booking.com for looking at reviews and hotels, because I like the interface more and trust those reviews more.