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I've been using Paddle (and thus not worrying about VAT) for years now. They're mostly pretty good, although I use a very limited subset of their functionality,
by lemming 5y ago
I've been using Paddle (and thus not worrying about VAT) for years now. They're mostly pretty good, although I use a very limited subset of their functionality, I basically just use them as a payment gateway. Their support is responsive and helpful, especially in the last year or so, and I haven't had any downtime to speak of. They don't accept all the payment methods that Stripe does, but enough for me.
There are a couple of pain points. Their invoicing is just a hot mess, if invoicing is a requirement for you I'd evaluate that very carefully. And they don't really have any sort of proper test system, which is pretty unbelievable. I do most of my testing in production using discount coupons, but 100% discount coupons can only be used with orders for a single item, so I can't test orders for 10 licences in any very useful way.
I dealt with their contract conditions by just ignoring them and crossing my fingers :-)
Still, all that said, there's nothing in this offering from Stripe that would tempt me to change. I'm also lucky in that I managed to negotiate a good rate from them when their model was switching to B2B (from Mac app sales, which the App Store killed). If you have any further questions, feel free to email me.
Edit: one other thing I like is that they use Currency Cloud to transfer funds to me, which give a much better exchange rate than a simple bank transfer and means that my local banks don't stiff me to receive a foreign transaction.
- Silhouette 5y agoThanks, there's lots of useful info there.
- pimterry 5y ago> they don't really have any sort of proper test system, which is pretty unbelievable They fixed this a little while back. There's now a fully independent sandbox environment: https://developer.paddle.com/getting-started/sandbox https://developer.paddle.com/getting-started/sandbox
- lemming 5y agoWow, how did I not know that? Thank you!