For 1. (for me) I think the ever present feeling of having no time to read documentation stems from being in a desktop support role and an ops role. If the phon

For 1. (for me) I think the ever present feeling of having no time to read documentation stems from being in a desktop support role and an ops role. If the phone's not ringing - it has a good chance of ringing any moment. There's also monitoring all the things I'm expected to monitor. Those build in a kind of moment to moment thinking that outright stops deeper thinking.