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Does having a separate on-call really shield the devs from support? I assume in most cases on-call would need to escalate or reach out to the devs for issues an
by potamic 5y ago
Does having a separate on-call really shield the devs from support? I assume in most cases on-call would need to escalate or reach out to the devs for issues and for that someone needs to be reachable on phone off hours?
- jacksonkmarley 5y agoI mean I guess it's pretty dependent on the company and product, I just know if I see "on-call" or "support" in a job ad, I pass. Perhaps I'm just screening myself out of certain business areas. My experience was support during business hours as part of my job as a software engineer. I used to hate hearing the phone ring, and it was rarely if ever a problem directly related to what I was developing. I felt like it was just a huge disruption to my work.