I would refuse the meeting until they have at least attempted to use the resources you provide. If they do and still have issues, you can talk with them about w

I would refuse the meeting until they have at least attempted to use the resources you provide. If they do and still have issues, you can talk with them about what may be holding them back from using them effectively and make some changes on your end. It's about firm boundaries. I remember reading a story on r/TalesFromTechSupport where the OP put down his foot about an older lady not googling things before asking him simple tech-related questions. At first she was annoyed, but after learning to Google effectively before coming to him for harder question she learned a valuable skill and later thanked him for setting those boundaries.