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Maybe I'm in the minority or bubble, but I don't know of anyone who has KPIs tied to documenting knowledge in the first place. Business people and product manag
by passerby1 5y ago
Maybe I'm in the minority or bubble, but I don't know of anyone who has KPIs tied to documenting knowledge in the first place. Business people and product managers rarely care (and why would they!) about anything outside delivering features and fixing bugs. So that's in the KPIs, and KPIs are what sets priorities inside company.
Edit: accidentally pressed a submit button.
- YuriNiyazov 5y agoCorrect. This is why a company that has its shit together will also have engineering managers and engineering leadership generally, in addition to business people and product managers. The engineering leaders, if they are any good, will negotiate and enforce a "you have to give engineers time to rebuild MVPs properly, and to document, etc. etc." policy with business and product.
- bavila 5y ago> Business people and product managers rarely care (and why would they!) about anything outside delivering features and fixing bugs. My response to executives and managers with this attitude is that they ought to care about processes beyond delivering product for the same reason that a restaurant owner ought to care about processes beyond cooking meals. It might sound good to have your chefs do literally nothing but cook all shift, but they also need time to wash dishes, sharpen tools, organize spice racks, track inventory, maintain work stations, mop floors, etc. Neglect these things long enough, and you increase the likelihood of accidents happening and decrease the quality of the meals produced.