Presumably this leads to narratives with higher engagement. The market for technical root cause analysis amongst BBC readership is likely fairly low, so getting

Presumably this leads to narratives with higher engagement. The market for technical root cause analysis amongst BBC readership is likely fairly low, so getting into the technicals is not going to sell clicks. Humanizing the problem OTOH is (presumably) a narrative that resonates with their audience. Who was this guy? What was he doing? How does he feel about bringing down the Internet? (Is he sorry?) Is he anything like me? Could I accidentally bring down the entire Internet? Should I be worried about that? etc etc. Not saying modern mass media has no room for technical truth, but I would argue their business model demonstrates over and over again it's this other meta-narrative they're tilting at.