> One way to address this is to add regulation to digital services, saying that they must be up x% of the time or respond to incidents in y minutes or whatever.

> One way to address this is to add regulation to digital services, saying that they must be up x% of the time or respond to incidents in y minutes or whatever. This is good reasoning but I don't think it's possible to legislate service level objectives like that. > But another way to address it is to ensure it's easy for new companies to disrupt the incumbents if they are acting poorly. I agree but realistically there will be many cases when a company is far better at something than anyone else. I think the only way to avoid global infra single points of failure is competitive bidding and multi-source contracts, plus competitive pressure to force robustness (which already works quite well).