5 ms·

Apple technologies in general are great when they work, but entirely impervious to troubleshooting.

by adrusi 5y ago

ed_balls 5y ago
I upgraded my 2017 macbook to Big Sur and the OS doesn't detect camera anymore. I tired 10 different things from checking permissions, reseting SMC and VRAM. No dice :/
- sanirank 5y ago
  I had similar issues, and tried the same to no avail. The only thing that worked was a complete reinstall of the operating system. Am guessing you might need to do the same.
  - spicybright 5y ago
    I was paralyzed with panic when my mac randomly shutdown, and did a 1 hour update, thinking it was upgrading to big sur. Thankfully it was something else, and I was able to keep catalina. I refuse to be a QA engineer for apple for no pay. Running one OS version behind has worked really well so far.
    - brailsafe 5y ago
      fwiw, I was of the same opinion and update cadence, but then just installed Big Sur (from Mojave) and it's been totally fine. The only exception is that Omnifocus 2 bugs out a bit and shows a graphical artifact that they refuse to patch.
      - eyelidlessness 5y ago
        It’s not a great sign when the earliest OS X success dev success story is refusing to patch bugs :( That’s a sincere frown. I don’t use Omni’s apps but I’m really disappointed that the high quality of the Mac app ecosystem is basically gone.
        brailsafe 5y ago
        I agree, although in fairness they've come out with a v3 that's fully supported. Since it's only marginally different, and aesthetically less appealing, I haven't bothered buying it.
developer2 5y ago
Exactly this. Advanced tldr; I spent 2 years struggling with the inability to troubleshoot Apple's problems to help track down horrific bugs. AirDrop from my iPhone XS to my Early 2019 iMac had always been hit-or-miss. It would usually take 3-5 times of tapping the iMac icon in the Share -> AirDrop menu before it would actually work and deliver the payload between devices. For the longest time I gave up on trying to use AirDrop… and this is only between my own devices sharing the same Apple account. Another example was Universal Clipboard between the iMac and iPhone. It always worked in one direction (IIRC macOS -> iPhone), while the opposite direction (iPhone -> macOS) rarely worked. It made trying to copy/paste between devices such a chore that led to disappointment so often it wasn't worth trying anymore. Finally, unlocking my iMac using my Apple Watch (Auto Unlock). It so frequently fell flat on its face that it simply became another frustrating pain point. It would unlock properly once or twice, then it would stop working. Unchecking/rechecking the option in macOS preferences did nothing, and in fact caused the System Preferences pane to glitch/hang/timeout. I've always been on the same Wi-Fi network, with Bluetooth permanently enabled on both devices. Then… very recently–sometime in the last 1 or 2 months–I noticed that using AirDrop began to work the first time… every time; suddenly Auto Unlock stopped glitching and failing; and wouldn't you know it, Universal Clipboard also worked every time in either direction. Note that all of the above features share something in common: they certainly all use the same underlying framework/library to communicate between Apple devices. AirDrop, Continuity, Handoff, Auto Unlock, Universal Clipboard. These all deal with passing payloads between devices; worse, they depend on Bluetooth, which has got to be the most unreliable wireless protocol ever invented. Bluetooth stacks have always been a goddamn nightmare; far too many different hardware, firmware, and operating system software/driver vendors implement their own versions of the specs, and they don't play well together. I would put money down that Apple found and fixed a bug in either a) the framework/library that handles all of these features, or b) their Bluetooth firmware/software stack. Something was fixed quite recently that suddenly made all of these features go from being completely unreliable to working like Magic™. It took them a very long time to locate and fix this, likely because their users have absolutely no way to help troubleshoot these features. It either works, or it doesn't; and if it doesn't, you're out of luck. I'm still sticking with the Apple ecosystem. There are some horrific bumps here and there along the way, but if I compare what I have now to what I'd have on a Windows 10 machine… not a chance in hell I'm going back. Hot damn, everything that's dropping this fall is going to be incredible. Well, at least once they iron out all the new bugs that will surely come with the amount of features they're introducing.
whatch 5y ago
(Not) unlocking iPhone with Apple Watch when wearing a mask was driving me crazy in iOS 14.5. It worked two or three times and then stopped working until I disable/enable this feature. Thanks god they fixed it in 14.6
- samatman 5y ago
  I've found that I have to hold the watch very close to get it to work. I'd think that they intended it to be on the same wrist as the hand holding the phone, but does anyone do that? I'm left handed and wear watches on the right wrist, and that pattern is practically universal in my experience.
  - bouke 5y ago
    Not in my experience: Watch on my left and iPhone in my right. Seems to work all the time, haven’t noticed any issues thus far.
  - whatch 5y ago
    I am right handed and wear apple watch on the right wrist from the day 1. :) But yeah, it's rare. Also, I really tried to find any technical details on how close Apple Watch should be for this feature to work, but with no success.
joking 5y ago
yeah, also they made something like capture a screen recording with the desktop sound a thing that it's not for everyone.

Apple technologies in general are great when they work, but entirely impervious to troubleshooting.

by adrusi 5y ago

Apple technologies in general are great when they work, but entirely impervious to troubleshooting.

I upgraded my 2017 macbook to Big Sur and the OS doesn't detect camera anymore. I tired 10 different things from checking permissions, reseting SMC and VRAM. No dice :/

sanirank 5y ago
I had similar issues, and tried the same to no avail. The only thing that worked was a complete reinstall of the operating system. Am guessing you might need to do the same.
- spicybright 5y ago
  I was paralyzed with panic when my mac randomly shutdown, and did a 1 hour update, thinking it was upgrading to big sur. Thankfully it was something else, and I was able to keep catalina. I refuse to be a QA engineer for apple for no pay. Running one OS version behind has worked really well so far.
  - brailsafe 5y ago
    fwiw, I was of the same opinion and update cadence, but then just installed Big Sur (from Mojave) and it's been totally fine. The only exception is that Omnifocus 2 bugs out a bit and shows a graphical artifact that they refuse to patch.
    - eyelidlessness 5y ago
      It’s not a great sign when the earliest OS X success dev success story is refusing to patch bugs :( That’s a sincere frown. I don’t use Omni’s apps but I’m really disappointed that the high quality of the Mac app ecosystem is basically gone.
      - brailsafe 5y ago
        I agree, although in fairness they've come out with a v3 that's fully supported. Since it's only marginally different, and aesthetically less appealing, I haven't bothered buying it.

developer2 5y ago

Exactly this. Advanced tldr; I spent 2 years struggling with the inability to troubleshoot Apple's problems to help track down horrific bugs. AirDrop from my iPhone XS to my Early 2019 iMac had always been hit-or-miss. It would usually take 3-5 times of tapping the iMac icon in the Share -> AirDrop menu before it would actually work and deliver the payload between devices. For the longest time I gave up on trying to use AirDrop… and this is only between my own devices sharing the same Apple account. Another example was Universal Clipboard between the iMac and iPhone. It always worked in one direction (IIRC macOS -> iPhone), while the opposite direction (iPhone -> macOS) rarely worked. It made trying to copy/paste between devices such a chore that led to disappointment so often it wasn't worth trying anymore. Finally, unlocking my iMac using my Apple Watch (Auto Unlock). It so frequently fell flat on its face that it simply became another frustrating pain point. It would unlock properly once or twice, then it would stop working. Unchecking/rechecking the option in macOS preferences did nothing, and in fact caused the System Preferences pane to glitch/hang/timeout. I've always been on the same Wi-Fi network, with Bluetooth permanently enabled on both devices. Then… very recently–sometime in the last 1 or 2 months–I noticed that using AirDrop began to work the first time… every time; suddenly Auto Unlock stopped glitching and failing; and wouldn't you know it, Universal Clipboard also worked every time in either direction. Note that all of the above features share something in common: they certainly all use the same underlying framework/library to communicate between Apple devices. AirDrop, Continuity, Handoff, Auto Unlock, Universal Clipboard. These all deal with passing payloads between devices; worse, they depend on Bluetooth, which has got to be the most unreliable wireless protocol ever invented. Bluetooth stacks have always been a goddamn nightmare; far too many different hardware, firmware, and operating system software/driver vendors implement their own versions of the specs, and they don't play well together. I would put money down that Apple found and fixed a bug in either a) the framework/library that handles all of these features, or b) their Bluetooth firmware/software stack. Something was fixed quite recently that suddenly made all of these features go from being completely unreliable to working like Magic™. It took them a very long time to locate and fix this, likely because their users have absolutely no way to help troubleshoot these features. It either works, or it doesn't; and if it doesn't, you're out of luck. I'm still sticking with the Apple ecosystem. There are some horrific bumps here and there along the way, but if I compare what I have now to what I'd have on a Windows 10 machine… not a chance in hell I'm going back. Hot damn, everything that's dropping this fall is going to be incredible. Well, at least once they iron out all the new bugs that will surely come with the amount of features they're introducing.

whatch 5y ago

(Not) unlocking iPhone with Apple Watch when wearing a mask was driving me crazy in iOS 14.5. It worked two or three times and then stopped working until I disable/enable this feature. Thanks god they fixed it in 14.6

samatman 5y ago
I've found that I have to hold the watch very close to get it to work. I'd think that they intended it to be on the same wrist as the hand holding the phone, but does anyone do that? I'm left handed and wear watches on the right wrist, and that pattern is practically universal in my experience.
- bouke 5y ago
  Not in my experience: Watch on my left and iPhone in my right. Seems to work all the time, haven’t noticed any issues thus far.
- whatch 5y ago
  I am right handed and wear apple watch on the right wrist from the day 1. :) But yeah, it's rare. Also, I really tried to find any technical details on how close Apple Watch should be for this feature to work, but with no success.

joking 5y ago

yeah, also they made something like capture a screen recording with the desktop sound a thing that it's not for everyone.