In defense of Airbnb which he also mentions, the few times when an issue arose with a booking I made (as a renter), I was rather swiftly helped by Airbnb, inclu

In defense of Airbnb which he also mentions, the few times when an issue arose with a booking I made (as a renter), I was rather swiftly helped by Airbnb, including return calls from agents. But I guess the experience can vary a lot, and might also depend on one’s booking history and estimated future “value” to the company.