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> Have you considered what Salesforce, HubSpot, and the like have? They use the BCC to record entire email chains and users... But that's usually done to add "
by dewey 5y ago
> Have you considered what Salesforce, HubSpot, and the like have? They use the BCC to record entire email chains and users...
But that's usually done to add "state" to emails so they can be tied to one thread in the support system and people can reply to either the email chain or via some web interface. I don't think you necessarily want to interfere with that.
- verdverm 5y agoThere are privacy considerations on the unknown users side. Have I consented to HubSpot (et al) having PII and my email contents? (I don't know how this works today, with the GDPR, any future privacy laws) I have more experience with the sales product than the support ones, where typically more sensitive information can be discussed.