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Coinbase has extensive access to mobile provider data. They can see when number ported and what phone the thief uses, but it's really hard to make decisions.
by sometimesshit 5y ago
Coinbase has extensive access to mobile provider data. They can see when number ported and what phone the thief uses, but it's really hard to make decisions.
- tgsovlerkhgsel 5y agoI understand that it's hard in the edge cases, but a port followed by account recovery within a short period of time should be enough of a red flag to immediately lock the account.
- sometimesshit 5y ago> A port followed by account recovery within a short period of time should be enough of a red flag to immediately lock the account What happens if a legitimate customer's phone gets lost and they quickly transfer the number and reset their accounts? I think they should do a video call verification.
- tgsovlerkhgsel 5y agoIf a customer loses the phone, and then ports the number instead of replacing it, and also forgets their password at the same time... yeah, I think it's fair to give them a bit of a hard time before letting them in. Video verification sounds reasonable, as would some wait time. What's not reasonable in that situation is a self-service fully automated account recovery via SMS and e-mail verification followed by allowing withdrawals.