But you're really not entitled to the details, no matter how you feel about it. You're entitled to whatever compensation is defined in your contract if an SLA

But you're really not entitled to the details, no matter how you feel about it. You're entitled to whatever compensation is defined in your contract if an SLA was breached. Beyond that, Fastly is going to provide the level of detail they feel is necessary to reassure their major customers that they've addressed the issue and will do their best to keep it from happening again. Unfortunately one of the downsides of using the services of other companies is knowing that something is going to happen at some point, and there's not going to be anything you can do about it except hope that your contingency plans are adequate or wait it out. Obviously on this site we tend to be rather technical people, so we want to know as much detail as possible, but that's something we desire, not something we are entitled to.