3 ms·
You took down my site and a good swath of the whole internet. I am entitled to know, in detail, what happened, so I can be more informed and assess any actions
by dannyw 5y ago
You took down my site and a good swath of the whole internet. I am entitled to know, in detail, what happened, so I can be more informed and assess any actions I might need to take.
I don't want any more of your PR speak or "we value our customers". That's crap and insults my intelligence. STOP getting PR to write your comms; just speak to engineers like engineers. I'd rather get no response than this post.
I hope there are actual details as they complete their investigation. If there isn't a public post-mortem, I am switching away from Fastly.
- tallanvor 5y agoBut you're really not entitled to the details, no matter how you feel about it. You're entitled to whatever compensation is defined in your contract if an SLA was breached. Beyond that, Fastly is going to provide the level of detail they feel is necessary to reassure their major customers that they've addressed the issue and will do their best to keep it from happening again. Unfortunately one of the downsides of using the services of other companies is knowing that something is going to happen at some point, and there's not going to be anything you can do about it except hope that your contingency plans are adequate or wait it out. Obviously on this site we tend to be rather technical people, so we want to know as much detail as possible, but that's something we desire, not something we are entitled to.
- cr3ative 5y agoThere's no flawless system; all you need to know really is that it'll have some downtime sometimes. If this is unacceptable to you... > any actions I might need to take An alternative CDN setup you can switch to when there are problems.