Cheers. Didnt mean to be too contrarian here or pick apart the broader message, which I absolutely agree with. More of an expression of my personal experience s

Cheers. Didnt mean to be too contrarian here or pick apart the broader message, which I absolutely agree with. More of an expression of my personal experience struggling with the same problem. As unsatisfying as it is I suspect you settle for getting it right 95% of the time and including enough details that the user can self service, or contact support, in the other cases.