You need to find the person whose KPI would be effected by you leaving as a customer. Go find them on LinkedIn, message your experience and statement that you'

You need to find the person whose KPI would be effected by you leaving as a customer. Go find them on LinkedIn, message your experience and statement that you're leaving. When corporations put up higher and higher walls around their official channels of communication, you either need to get louder or go around the wall. I am working for a big e-commerce corp., we are made to read/go-through customer feedback occasionally. That is just to find a %1~ of potential conversion improvement we can make. Companies do care about conversion/retention. Problem is only the communication between the customer and the right team of people inside.