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Ok, so it was not a straw man argument, then. I feel like you're veering dangerously close to victim blaming here. Them asking the customer to erase their devi

Ok, so it was not a straw man argument, then. I feel like you're veering dangerously close to victim blaming here. Them asking the customer to erase their devices to "protect their data" seems like a thinly veiled attempt to cover their asses if one of their apparently not well vetted technicians decide to violate somebody's privacy illegally. It also sounds like a major pain in the ass especially for people who don't own a computer to backup that data to. I have no sympathy for Apple here especially considering the level of FUD they spread about the Right to Repair movement exposing your Apple device to allegedly dangerous third party technicians.

ThePowerOfFuet 5y ago
It has nothing to do with people owning a PC; that's absolutely irrelevant. I also never even implied either Apple or the subcontractor should be held in sympathy. The default on iOS is a 6-digit PIN for which you get ten attempts, with an increasing penalty after the first few. iOS really really pushes you to set a passcode. If you bypass that, then that's on you, even more so when your device contains anything you wouldn't like others to see, be it lost or stolen or submitted for service.
- vimacs2 5y ago
  Sorry, I think this might have been my bad since I forgot that PC is synonymous with Windows computer in the US. I just mean you obviously need something to backup that data to. It could be a Mac or whatever but there many iOS users who don't own a laptop or desktop computer. I'll edit my prior comment for better clarity. Assuming she didn't have something to backup the data to, then it would make some sense for her to disable the passcode so somebody could perform the repair without requiring the erasure of her data.
  - ThePowerOfFuet 5y ago
    You can back it up to iCloud. In fact, iCloud Backup is even on by default. If you have more than 5 GB of stuff to back up (as most do), the next tier is 50 GB for a buck a month, or 200 GB for three bucks (and so on). It's very cheap insurance in case of catastrophe such as accidental deletion or a lost/stolen/damaged device (and a nice revenue source for Apple, of course, but that doesn't mean it's not worth it for a safety net for a lot of people's most important stuff nowadays). With iCloud Backup enabled, your device automatically backs itself up overnight when the display is off and it's connected to power and Wi-Fi; manual backups can also be triggered any time — such as just before you wipe it to send it in for service. Apple includes these instructions in their servicing kit (the box they send you to send in your phone), and also provides them in person if you drop off the phone at a store; you are specifically asked if you have a backup.

ThePowerOfFuet 5y ago

It has nothing to do with people owning a PC; that's absolutely irrelevant. I also never even implied either Apple or the subcontractor should be held in sympathy. The default on iOS is a 6-digit PIN for which you get ten attempts, with an increasing penalty after the first few. iOS really really pushes you to set a passcode. If you bypass that, then that's on you, even more so when your device contains anything you wouldn't like others to see, be it lost or stolen or submitted for service.

vimacs2 5y ago
Sorry, I think this might have been my bad since I forgot that PC is synonymous with Windows computer in the US. I just mean you obviously need something to backup that data to. It could be a Mac or whatever but there many iOS users who don't own a laptop or desktop computer. I'll edit my prior comment for better clarity. Assuming she didn't have something to backup the data to, then it would make some sense for her to disable the passcode so somebody could perform the repair without requiring the erasure of her data.
- ThePowerOfFuet 5y ago
  You can back it up to iCloud. In fact, iCloud Backup is even on by default. If you have more than 5 GB of stuff to back up (as most do), the next tier is 50 GB for a buck a month, or 200 GB for three bucks (and so on). It's very cheap insurance in case of catastrophe such as accidental deletion or a lost/stolen/damaged device (and a nice revenue source for Apple, of course, but that doesn't mean it's not worth it for a safety net for a lot of people's most important stuff nowadays). With iCloud Backup enabled, your device automatically backs itself up overnight when the display is off and it's connected to power and Wi-Fi; manual backups can also be triggered any time — such as just before you wipe it to send it in for service. Apple includes these instructions in their servicing kit (the box they send you to send in your phone), and also provides them in person if you drop off the phone at a store; you are specifically asked if you have a backup.