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> don't blame people I feel like this requires some nuance. Don't blame an IC for introducing a bug or misconfiguration that led to the outage. Do consider b
by atq2119 5y ago
> don't blame people
I feel like this requires some nuance.
Don't blame an IC for introducing a bug or misconfiguration that led to the outage.
Do consider blaming (and firing!) management if, during the postmortem, it turns out that it was in the way of fixing systemic problems.
Ultimately, rule #1 should be: don't blame somebody unless malice or gross negligence is proven. Rule #2 should be the assumption that ICs will not have done either. Rule #3 is that sometimes, individual responsibility is required.