2 ms·

How much does each customer pay you every month?

• simion314 5y ago
  I am just a dev but support has direct access to me, when a customer has a problem that support can't handle the issue is forwarded to me and most of the time I fix the issue. A small company really needs to try to keep each customer. In the past I worked on even smaller company I was doing support and dev , this forced me to automate support related tasks like gathering reports with detailed information, then as dev I could get user reports and fixed. This would not have worked if the application would have been fulled of bugs but it was done in a managed language so there were few bugs and some of them were not the app but the platform.