You also need to be proactive about other possible failure modes. Avoiding a culture of blame may or may not help. There needs to be a strong incentive for the

You also need to be proactive about other possible failure modes. Avoiding a culture of blame may or may not help. There needs to be a strong incentive for the organization to expend the resources to do so, and a mere "oops my bad" doesn't provide that without SLAs with teeth.