I think that was always the case — the majority of people don't contribute meaningfully, and was quite demanding. I had an old open source project that got a fe

I think that was always the case — the majority of people don't contribute meaningfully, and was quite demanding. I had an old open source project that got a few users, and eventually too many support requests for me to handle. Somebody stepped up and helped maintain things until I lost interest, but that was a very tiny fraction of the people involved. I was lucky there and (as far as I know) they never went rouge. Outsourced moderation would probably end up something like Stack Overflow — useful things will be closed because non-subject-experts can't tell the difference between invalid questions and valid questions that look like invalid questions.