Way back when I was first graduating from college, I interviewed at IBM for a "support engineer" role. It was pitched as a software engineering job, but focuse

Way back when I was first graduating from college, I interviewed at IBM for a "support engineer" role. It was pitched as a software engineering job, but focused on understanding customers' problems at a pretty deep level, and being the human interface between front-line support and the dev teams. I always thought it sounded like a good role for a company to have. Unfortunately such people seem to be in short supply.