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I too was asked to provide my user (admin) password when getting my MacBook's screen replaced at an Apple Store. I had the same concerns as OP, but I asked if I
by sarreph 5y ago
I too was asked to provide my user (admin) password when getting my MacBook's screen replaced at an Apple Store. I had the same concerns as OP, but I asked if I could set up a new, separate user account with standard permissions (just for them) so that they could verify their work that way.
That was a fine compromise for them, but it did make me wonder how many other, less-savvy customers were providing their main admin passwords in this manner...
- mgarfias 5y agoSame. Also: strongly advise wiping the box before letting it out of your sight for an extended period.
- weikju 5y agoMy first Apple Store repair experience over a decade ago, _they_ asked me to create a separate admin user account for their usage, never crossed their mind to ask me for my password. Times change or attitude varies by location or person?
- DavideNL 5y ago> asked to provide my user (admin) password when getting my MacBook's screen replaced at an Apple Store Happened to me too, in Germany (in ~2018) at an official Apple Store! Very annoying experience…