I had a similar issue with my iCloud account. I wasn’t locked out- but I had a “phantom” iOS device backup file that was taking up several GB worth of iCloud Dr

I had a similar issue with my iCloud account. I wasn’t locked out- but I had a “phantom” iOS device backup file that was taking up several GB worth of iCloud Drive space, but could not be accessed or deleted. This was about five years ago now. If there’s one thing I hate about Apple, it’s dealing with their support. So I call in, and convince three levels of tech support that, no, I’m not a total moron and I’ve tried deleting the errant file through a variety of different methods on my laptop, iPad, iPhone, etc. Finally they agree and I get stuck into a queue for an engineer to look at the issue. At this point it actually gets good- honest explanations (without details obviously) about what happened and what they need to do to fix it. Regardless, it took over two months from start to finish for the issue to be fixed. I did push them for some sort of compensation since I had to upgrade my iCloud storage plan as a result of this file taking up a significant amount of my storage quota. They gave me $50 to spend in the Apple store on accessories. I felt that was fair.