> What kind of mega-corporation renders your service unavailable and has nothing to say about it? The kind we have. This sort of thing happens all the time.

> What kind of mega-corporation renders your service unavailable and has nothing to say about it? The kind we have. This sort of thing happens all the time. Large companies -- especially large companies with monopolies -- screwing (at least some of) their customers is very much the rule, not the exception. In fact, I'd be surprised if there were even a single example of a large company that did not have customer service horror stories like this one. Apple is particularly bad about this because they almost never acknowledge problems of any kind. They just issue regular updates that, if you're lucky, fix more problems than they introduce. Most of the time most of the features work for most of the people. But if you're among the unlucky minority for which something doesn't work then you are well and truly screwed. This is the reason I never use iCloud. [UPDATE] This is the nub of the problem: > USE OF THE APPLE SOFTWARE AND ANY SERVICES PERFORMED BY OR ACCESSED THROUGH THE APPLE SOFTWARE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. This is in the EULA. Everyone who uses iCloud nominally agrees to this. But of course no one really takes it seriously. Everyone thinks, "Ha ha, Apple is including this meaningless legalese in order to cover their asses, but they're not really going to be so unreliable that they're actually going to have to fall back on this to protect them. They couldn't possibly stay in business if they screw their customers, so they won't. Except that they can, and, manifestly, they do. The reason they can is that there are no viable alternatives, with Apple and Google (and Microsoft before that) having driven them all from the marketplace. As long as they keep the disgruntled customer rate low enough that it doesn't make the evening news, what happens after that really doesn't matter to them at all. It's the opposite actually: the cost of fixing the marginal problems is more than the marginal revenue it would produce, so taking care of things like this is actually bad business. None of this will change until people push back en masse and refuse to buy products with terms like this in the EULA.